Shipping policy
Where do you ship to?
At this stage our online store can only deliver within New Zealand. Orders are restricted to recipients aged 18 or over.
When will my order be shipped?
Once you’ve placed your order you’ll automatically receive an invoice so you know your payment has been successful. As a general rule we process orders through our distributor every two working days; from there it can take two to five working days to receive your shipment. Orders are typically posted with CourierPost or PBT; if you have not received a non-preorder wine within seven working days please let us know so we can request tracking details from them.
Please note with all orders, couriers will require someone of legal age to receive the wine (due to alcohol laws). The courier will leave a calling card in the situation that no one is home. Feel free to contact us if you have any questions.
Does someone aged 18 or over need to place the order and accept the delivery?
In order to receive your delivery, you must ensure that a person over the age of 18 years, and not under the influence of alcohol, is available at the Delivery Point to accept your delivery. Local Beverages Ltd reserves its rights to require its couriers to request the person accepting the delivery of suitable evidence of their age for verification purposes.
If suitable evidence of age is withheld or no person is present to accept delivery, the courier may refuse the release and delivery of an order. Such an event would be considered a failed delivery and would be subject to the normal procedure of failed deliveries for the courier company.
Delayed Delivery
Occasionally deliveries may be delayed through the courier service. This can sometimes be as a result of a larger event such as COVID-19, your parcel being routed through a particularly busy depot location, or if the courier company detects a potential problem with the package. Our deliveries sometimes fall into this latter category if the couriers suspect a bottle has been damaged.
In the case of damage during transport, the couriers will investigate in-house to determine if there has been a breakage. If this is the case, they will return the item to us, and they will organise a replacement. We do endeavour to let our customers know if there has been a breakage in transit, but because the investigation process at the courier end can take some time, there is often a delay before we are informed about this. We do appreciate your patience in the rare instance that this occurs!
Damaged Goods
If a parcel does arrive damaged, please do let us know straight away so we can request a replacement. If you’re able to send us a photo so we can log the problem with our distributors, we would really appreciate that too!